This policy covers subscriptions to Jupeak One, bought from Jupeak Solutions Pvt. Ltd. It sits alongside our Terms & Conditions.
1. The short version
14 days
Free trial
No card required. Decide before you spend anything.
30 days
Money-back
Full refund on your first payment if it is not right for you.
Any time
Cancel
Self-serve in the app. No notice period, no cancellation fee.
2. We would rather you tried it than refunded it
Every new account gets 14 days free, with no card and no commitment — 100 business documents, 3 users, 1 company. If you need longer, you can grant yourself one more 14-day extension from inside the app. No sales call, no referral required.
We push the trial hard because a refund helps nobody. Use it properly: put in real invoices, real customers, real stock. That is the only way to know.
3. 30-day money-back guarantee
If you are within 30 days of your first payment and Jupeak One is not right for you, we refund it in full. You do not need to justify the decision. Write to us and we will process it.
- Applies to your first subscription payment, monthly or annual.
- The 30 days run from the date that payment was taken, not from signup.
- It applies once per business.
- Usage-based charges already consumed are treated separately — see section 6.
4. Cancelling your subscription
Cancel from Settings → Subscription, or email team@jupeakone.com from your registered address. There is no notice period and no cancellation fee.
- Cancelling stops the next renewal. You keep full access until the end of the period you have already paid for.
- We do not cut you off the moment you cancel — you paid for the month or the year, and you keep it.
- Outside the 30-day window we do not refund part-used periods. Cancel before renewal to avoid the next charge.
5. Renewals
- Subscriptions renew automatically so the service does not stop unexpectedly.
- We email a reminder before every annual renewal, and before any price change.
- If an annual renewal charges you and you did not intend to continue, tell us within 7 days and we will refund it in full. Automatic renewal should never be a trap.
- Failed payments are retried and we will contact you. We do not delete anything for non-payment.
6. What is not refundable
GST charged on a refunded invoice is refunded with it, and we issue a credit note.
7. How refunds are processed
- We approve or come back to you with questions within 3 working days of your request.
- Approved refunds are initiated within 5 working days.
- Money goes back to the original payment method — we cannot redirect it elsewhere.
- Your bank or card issuer then takes its own time, typically 5 to 10 working days. That part is out of our hands.
- Refunds are made in Indian Rupees for the amount received. We do not cover exchange-rate movement on international cards.
- We email you a confirmation with the reference number when the refund is initiated.
8. Service delivery
Jupeak One is software delivered over the internet. There is nothing to ship.
- Access is immediate. Your account is provisioned as soon as signup completes, and a paid plan activates as soon as the payment is confirmed — normally within seconds.
- Login details and the GST invoice are emailed to your registered address straight away.
- The service is available at jupeakone.com from any modern browser, and through our Android app.
- Where you have bought migration or onboarding, we agree the schedule with you in writing before starting.
- If a payment succeeds but your plan does not activate, contact us — we will fix it the same working day or refund you.
9. Failed, duplicate and unrecognised payments
- Money debited but the plan did not activate: most such payments are auto-reversed by the bank within 5 to 7 working days. Send us the reference and we will chase it with the gateway alongside you.
- Charged twice: tell us and we refund the duplicate in full, immediately. No 30-day limit applies to a duplicate.
- Do not recognise a charge: contact us before raising a chargeback. We can almost always identify it faster than your bank can, and a chargeback locks funds for weeks for both of us.
10. Your data after you cancel
- You can export everything — ledgers, customers, stock, invoices — before and after cancelling.
- Your data stays available for export for 90 days after the subscription ends.
- After 90 days it is deleted or irreversibly anonymised, except records we must keep by law (invoices and payment records: eight financial years).
- We never withhold your data over a billing dispute.
Full detail in the Privacy Policy.
Refund and cancellation requests, or anything about a payment:
- Email team@jupeakone.com — please include your registered email and the payment reference.
- Phone +91 85857 72736 or +91 91708 08140, business days.
- Post: Jupeak Solutions Pvt. Ltd., Flat A8 & A9, 2nd Floor, Siddhi Vinayaka Complex, D 64/29, BR-1, Bank Colony, Sigra, Varanasi, Uttar Pradesh 221010, India.
More ways to reach us on the Contact page.